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Extremely Dissatisfied New Customer

Posts: 1
Registered: ‎11-26-2011

Extremely Dissatisfied New Customer

Message 1 of 4

I am a new Verizon customer after 5 years with Comcast and I absolutely regret the switch. After paying a bill for $46.47 online I just received a bill for $286. I called the customer service department and spent 40 minutes on the phone with a representative, and as a former quality assurance specialist in a national call center, I was shocked by her level of unprofessional and the amount of times and duration she placed me on hold. She even admitted that the billing was handled improperly yet offered no recourse for further action. I asked to speak to her manager and she refused, I asked for a name and address to write a formal complaint, she again refused, I asked for her full name and she refused. Finally after another long hold she provided me with her Employee ID, which I have no way of verifying its validity.  I then proceeded to contact the cancellation department and they were of no help because the prior representative had locked my account. After spending an hour on the phone with Verizon on my day off, I am ready to discontinue this service after only 6 weeks because the representatives at Verizon made no attempt to retain me or make me feel like a valued customer whatsoever. As far as I am concerned, the only way I would even consider retaining Verizon as a Cable, Phone and Internet provider would require their monetary compensation for my time and recognition for the deplorable customer service I received. In the meanwhile, I intend to lodge a formal complaint with a Verizon Executive. 

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Extremely Dissatisfied New Customer

Message 2 of 4

I am sorry to hear about the billing troubles and problems with the representative you spoke to. I have sent you a private message to get more information about your account.



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Posts: 1
Registered: ‎11-26-2011

Re: Extremely Dissatisfied New Customer

Message 3 of 4

also extremely dissatisfied and thoroughly disgusted.  have been trying to  get phone service (land line) to my

brothers new apartment since 11/14.  I don't think telling a customer that someone will be there between

8 am and 7 pm is acceptable - either ---what other business could get away with that time line and stay in

business ?  We were going to switch to Fios but now will never consider Verizon .  Verizon service response

to problems is shameful.  Obviously no pride in their work and service and that tells you everything about

a company.

Posts: 3
Registered: ‎11-11-2011

Re: Extremely Dissatisfied New Customer

Message 4 of 4

Welcome to the "verizon experience" I am a so called valuable customer and have been constantly and consistently overcharged  every month. I cannot wait for my contract to expire and will NEVER use verizon again. Get out while you can!


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