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FIOS Assumption of Liability?

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Fogell
Contributor
Contributor
Posts: 3
Registered: ‎03-28-2010

FIOS Assumption of Liability?

Message 1 of 6
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Hello, I am the account holder for my houshold, which consists of me and 2 roomates. The thing is, I will be moving out shortly and they will be staying here. How would I go about transfering the account (doing an Assumption of Liability) to one of my roomates so they can continue service uninterupted? Is this even possible?

 

Thanks!

5 REPLIES 5
Bob_Robertson
Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009

Re: FIOS Assumption of Liability?

Message 2 of 6
(10,881 Views)

Contact the Billing dept at 1 800 VERIZON

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Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
edoardosalazar
Contributor
Contributor
Posts: 2
Registered: ‎03-28-2010

Re: FIOS Assumption of Liability?

Message 3 of 6
(10,835 Views)

What Verizon most probably will do is open 2 new accounts, one for you in your new place, and one for your roomates, and your Service Agreement with them will start from cero, I already moved and trasnfer my service 3 times since I hired Fios service (in my case also), and I pass from one year aggrement from april last year, to a WHOLE NEW SERVICE AND AGREEMENT starting on March 2010,  and now 2 years until 2012.

 

As I already have experience calling Verizon Billing department, and trasnfering my service, well basically there's no such thing as "transfer service", they just cancel the previous one, and start a new one, and mostly probably in your case, they will set up, 2 new services.

 

Oh, and I also can suggest you, because already happened to me, DO NOT ACCEPT THE 3 MONTHS FREE HBO/CINEMAX, The cost of those services are more from they said, cause they include some other fees, and IN MY CASE, they charge me those services from the FIRST MONTH, when I suppose to have those services for free for 3 months.

 

Be sure to explain everything right to the Billing Deparment, I cross my  fingers you do not reach one of those Outsourcing Call center personnel from other country, that's the worst, sorry Verizon if it's sound hard, but I already have experience calling that deparment, and you have to be very patient.

 

Regards

 

Edoardo Salazar

Verizon FiOs Customer.

Fogell
Contributor
Contributor
Posts: 3
Registered: ‎03-28-2010

Re: FIOS Assumption of Liability?

Message 4 of 6
(10,816 Views)

Well I wish I could get Fios at my new place but it is not available there yet. So I just need to get off this account and transfer it to my roomate. I'm going to call tomorrow and see what they can do for me.

Fogell
Contributor
Contributor
Posts: 3
Registered: ‎03-28-2010

Re: FIOS Assumption of Liability?

Message 5 of 6
(10,749 Views)

Is it just me or is it impossible to contact verizon directly? I have been on hold for an hour and that is after i was told it would be a half-hour wait. which is rediculous to begin with. This is a horrible to way to treat paying customers. Horrible support. I'm close to reccomending an all-out cancellation and service switch.

TheTechMan
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎02-15-2010

Re: FIOS Assumption of Liability?

Message 6 of 6
(10,713 Views)

Fogell, you're correct.  If you don't like how they treat you, get a new vendor.

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