Upon researching this topic, I believe that Verizon is attempting to scam me as they have done with others. I am not alone in having been charged for a set top box that has already been returned.
I have a UPS tracking that shows the STB being delivered and signed for at the Verizon warehouse, yet Verizon continues to seek payment for the STB, acting as if it’s unreturned when I have clear proof that it was. I dread to think what would happen if I had lost the tracking info/UPS receipt.
I am also being charged for service on my final bill that is for a period after my service cancelation date. How can I be charged for a month of service after my cancellation date; it makes absolutely no sense. The only explanation I can think of is that Verizon is running a scam where it tries to squeeze every last penny, warranted or not, from customers that are canceling service.
I receive calls everyday harassing me to pay the charges on my final bill, charges that are unwarranted and false. I am clearly being scammed by Verizon, clear as day, yet it seems that I have no recourse in removing these erroneous charges.
How have others handled this situation? My wife and I have moved away from Fios and will also be dropping our wireless service as well. I have never dealt with a large corporation that so blatantly tries to steal from its customers.
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