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FIOS Phone not working over 4 days

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yatinc
Contributor
Contributor
Posts: 2
Registered: ‎01-27-2013

FIOS Phone not working over 4 days

Message 1 of 4
(630 Views)

My Verizon phone service has not been working for over 4 days now. when I call customer services all I keep getting is that they are working on the problem and they have not ETA. When I escalated the issue to supervisor I was told that they are working on it and there is no ETA. There is nothing ore we can do for you if you don't want to wait then you can cancel your service. My trouble ticket number with Verizon is {Edited for privacy} and the website states that Verizon is committed to get this fixed by 1/24/2013 8:00:00 PM. As of date the phone is still not working. My question is; is there a way I can escalate this issue to some one who can help resolve this. Is there a complaint department that actually handles customer issues?

3 REPLIES 3
somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: FIOS Phone not working over 4 days

Message 2 of 4
(589 Views)

@yatinc wrote:

My Verizon phone service has not been working for over 4 days now. when I call customer services all I keep getting is that they are working on the problem and they have not ETA. When I escalated the issue to supervisor I was told that they are working on it and there is no ETA. There is nothing ore we can do for you if you don't want to wait then you can cancel your service. My trouble ticket number with Verizon is {Edited for privacy} and the website states that Verizon is committed to get this fixed by 1/24/2013 8:00:00 PM. As of date the phone is still not working. My question is; is there a way I can escalate this issue to some one who can help resolve this. Is there a complaint department that actually handles customer issues?


Is it an outage or just your phone? Have you gotten any information about the cause of the issue?

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yatinc
Contributor
Contributor
Posts: 2
Registered: ‎01-27-2013

Re: FIOS Phone not working over 4 days

Message 3 of 4
(575 Views)

All they keep telling me that there is a problem and they are working on it. They did indicate that i am not the only one having the issue but no more details

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: FIOS Phone not working over 4 days

Message 4 of 4
(474 Views)

yatinc,

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

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