×

Switch Account

FIOS Services Changed without Authorization

FIOS Services Changed without Authorization

Reply
Contributor d3bt
Contributor
Posts: 1
Registered: ‎07-28-2018
Message 1 of 2
(241 Views)

Tech came to our house yesterday because all the services were down.  Received an email that he changed our service plan WITHOUT AUTHORIZATION!   Only know the  change was made because I received an email.   We are now being charge over $40 more for the same service!  My mother talked to a support rep this morning who says there is nothing that can be done to restore our original VALID CONTRACT that we did not change.  This is not acceptable.  What needs to be done to rectify this situation?

1 REPLY 1
Moderator Moderator
Moderator
Posts: 2,054
Registered: ‎03-10-2011
Message 2 of 2
(221 Views)

Hi d3bt

 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.