FIOS Services Changed without Authorization

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Registered: ‎07-28-2018

FIOS Services Changed without Authorization

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Tech came to our house yesterday because all the services were down.  Received an email that he changed our service plan WITHOUT AUTHORIZATION!   Only know the  change was made because I received an email.   We are now being charge over $40 more for the same service!  My mother talked to a support rep this morning who says there is nothing that can be done to restore our original VALID CONTRACT that we did not change.  This is not acceptable.  What needs to be done to rectify this situation?

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Re: FIOS Services Changed without Authorization

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Hi d3bt

 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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