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FIOS Services Changed without Authorization

FIOS Services Changed without Authorization

Contributor d3bt
Posts: 1
Registered: ‎07-28-2018
Message 1 of 2

Tech came to our house yesterday because all the services were down.  Received an email that he changed our service plan WITHOUT AUTHORIZATION!   Only know the  change was made because I received an email.   We are now being charge over $40 more for the same service!  My mother talked to a support rep this morning who says there is nothing that can be done to restore our original VALID CONTRACT that we did not change.  This is not acceptable.  What needs to be done to rectify this situation?

Moderator Moderator
Posts: 2,081
Registered: ‎03-10-2011
Message 2 of 2

Hi d3bt


Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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