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FIOS adamant about no credit for mistaken movie purchase

Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎12-12-2013

FIOS adamant about no credit for mistaken movie purchase

Message 1 of 1


Okay, I haven't yet jettisoned by COMCAST RNG200.

So in clearing off the programming there I had the TV off and the CHS435 box also responds to the RNG200 remote.

I did this once before a few weeks ago and ordered 8 random movies in 20 minutes (at 3 am)

They backed those charges out.


It happened again last night.  A single movie this time (thankfully):


Title: Angelina Ballerina Shining Star Trophy Movie (SD)
Date Purchased: Dec 12, 2013
Price: $11.99 plus applicable taxes and fees


This time the billing department will not budge on credting this one!!!  An absolute disgrace!

First time was a "courtesy consideration" and UNSTATED that it was a ONE TIME thing.

They have my record of what happened last time!

They probably know better than NSA what I view over time.

I am single, 60 yo, live alone, no relatives and a geek!  Please!


So on a set of completely unrelated issues a very nice gal in tech support guided me through setting the parental and purchasing PIN to prevent this from happening again.  Where was this suggestion the FIRST TIME I made this error?  I guess in the "NOT MY DEPARTMENT" category.


Some customer service!!!


Don't know which is worse:  banks, car dealers or cable providers!


If I were of a evil nature I would post this newly "owned forever" movie on BitTorrent, but I am the honest sort though thoroughly disgusted with FIOS arrogance!  Nice way to treat a 2 month old customer!

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