×

Switch Account

FIOS internet cancelled yet billed.

FIOS internet cancelled yet billed.

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎02-05-2018

FIOS internet cancelled yet billed.

Message 1 of 3
(406 Views)

Hi, 

 

Can anyone here please assist me with steps to cancel the account.  I have already called customer support and put an order to cancel.  I have also returned the router

Still getting billed. No support email. 50 minutes wait to speak with customer care representative.

 

2 REPLIES 2
Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 4,967
Registered: ‎10-18-2016

Re: FIOS internet cancelled yet billed.

Message 2 of 3
(397 Views)

@Mayank wrote:

Hi, 

 

Can anyone here please assist me with steps to cancel the account.  I have already called customer support and put an order to cancel.  I have also returned the router

Still getting billed. No support email. 50 minutes wait to speak with customer care representative.

 


http://www.dps.ny.gov 

they can handle your complaint either via online or through their toll free number.

in New York State Verizon is regulated by the Public Service Commission (Department of Public Service) contact them.

Highlighted
Moderator Moderator
Moderator
Posts: 9,764
Registered: ‎03-18-2013

Re: FIOS internet cancelled yet billed.

Message 3 of 3
(393 Views)

For billing questions, please call 1-800-VERIZON during normal business hours.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.