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Fell for the oldest trick in the book: expiring features that turn into charges

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Contributor
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Posts: 1
Registered: ‎11-14-2017

Fell for the oldest trick in the book: expiring features that turn into charges

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There's a tendency with new accounts to add auto-pay and let them do their thing. I just checked my Verizon bill and realized I've been charged an additional $25 since June for:

 

Additional Services & Equipment

Pick your premiums - 2 Pack

Showtime/ HBO

 

Looking back, I realized I feel for the old classic "add a free feature and then have it expire trick". I don't even have my cable connected to my TV and already pay for HBO via AppleTV.

 

I chatted with a Verizon representative who completely disappeared when I asked to accelerate the issue to a manager Smiley Sad:

I completely realize that it's my fault for not diligently checking my bill every month. It's just extremely dishearting to not be able to trust that what you are told you will pay, you will pay. I found out I can switch our internet providers in our apartment building, so I'm working on doing that now.

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Posts: 1,869
Registered: ‎07-06-2016

Re: Fell for the oldest trick in the book: expiring features that turn into charges

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Hi Wallander,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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