08-04-2020 02:45 PM - edited 08-04-2020 03:41 PM
Hi Verizon Community,
Please see below for why I need support in filing a direct complaint with Verizon Fios. If you all have additional resources, please let me know, I'm happy to file a complaint with the BBB or other organizations if it's helpful.
It is not okay for Verizon to be charging me for service that I did not utilize after communicating to me via customer service and emails that service was disconnected.
Please let me know how best to proceed.
08-04-2020 04:36 PM
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