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Final Billing - Refund Check

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iamholland
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Posts: 1
Registered: ‎09-02-2012

Final Billing - Refund Check

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I received my final bill about a month ago. My final bill showed that I am owed a credit. How long does it take to process/send the refund check to me? Do I have to initiate this refund or will they eventually send it automatically?

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armond_in_nj
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Posts: 1,416
Registered: ‎04-10-2012

Re: Final Billing - Refund Check

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@iamholland wrote:

I received my final bill about a month ago ... I am owed a credit. How long does it take to process/send the refund check to me? Do I have to initiate this refund or will they eventually send it automatically?


I cannot speak for VZ Communications (FiOS) but when I recently had a credit with VZ Wireless, it was necessary to speak to Customer Service (and provide the old account number and invoice number) to initiate the refund process.  I eventually got a check in the mail for the correct amount after a wait of 3 or 4 weeks.

tns
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Posts: 1,759
Registered: ‎05-22-2010

Re: Final Billing - Refund Check

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99,9% of the time it will be refunded automatically.  But I wouldn't wait in case your in that .1%.

9999999
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Posts: 1
Registered: ‎09-06-2012

Re: Final Billing - Refund Check

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I closed my account in April and received the final billing statement in June. I called about my refund and was told that I needed to wait 2 months. Now it it September and I have called about my refund. I have been re-routed to Florida and New Jersey on the phone-- then a busy signal. I appears that no one is there to help.

airjay81
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Posts: 14
Registered: ‎09-07-2011

Re: Final Billing - Refund Check

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I receommend seeing my story on this topic here:  http://forums.verizon.com/t5/My-Verizon-Account-Residential/Verizon-Customer-Service-From-Hell/td-p/...

 

My advice is to first dispute the last charge on your credit card you paid to Verizon (assuming you paid with a credit card) and see if they will give you an instant refund.  Hopefully, that will zero out the account and Verizon will never "issue" you a refund check.

 

If that option doesn't work, I recommend filing a dispute with your local Better Business Bureau.  I did this and was contacted by someone who was very nice and that I could reach with just a quick phone call (no waiting on hold).

 

If you read my story, I caution against pursuing both of these options at the same time.  In my case, I filed a complaint with the Better Business Bureau and shortly thereafter (before I was contacted by Verizon) filed the dispute on my credit card.  Pursuing both routes resulted in a credit to my credit card, an alleged refund check being issued that I never received, and a bill from Verizon for the amount of the refund check.

Mmm98225
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Posts: 1
Registered: ‎03-07-2015

Re: Final Billing - Refund Check

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It is taking FOREVER!  I closed my account at the beginning of October 2014 and I received a bill with an Amount Due of $.00 and a refund owed to me and it STILL IS NOT MY FINAL BILL!  I keep getting ridiculous e-mails telling me that my account is visible online, I have made NUMEROUS calles EVERY MONTH since SEPTEMBER 2014 to try to get Verizon to STOP sending me anything but my refund and nothing that I have requested AND THEY HAVE AGREED TO is happening.

LawrenceC
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Posts: 10,643
Registered: ‎03-18-2013

Re: Final Billing - Refund Check

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Hi Mmm98225,

Sorry you are having difficulty with your final bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

LawrenceC
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Posts: 10,643
Registered: ‎03-18-2013

Re: Final Billing - Refund Check

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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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