quick menu

Final billing - deferred charge - call center completly unhelpful

Final billing - deferred charge - call center completly unhelpful

Reply
Contributor bj65
Contributor
Posts: 1
Registered: ‎08-12-2019
Message 1 of 3
(137 Views)

I received my final bill in July and it included a deferred charge from 2010???? A chanrge from over 10 years ago - this is insane!!!! I called support and then call center person said they would put a note on my file for the billing dept to cancel the charge. It's now a month later and I've recieved another bill for a past due amount. Contacting a support person took over an hour and resulted in no action being taken. At this point I don't know what to do.

2 REPLIES 2
Gold Contributor VII
Gold Contributor VII
Posts: 4,512
Registered: ‎10-18-2016
Message 2 of 3
(129 Views)

@bj65 wrote:

I received my final bill in July and it included a deferred charge from 2010???? A chanrge from over 10 years ago - this is insane!!!! I called support and then call center person said they would put a note on my file for the billing dept to cancel the charge. It's now a month later and I've recieved another bill for a past due amount. Contacting a support person took over an hour and resulted in no action being taken. At this point I don't know what to do.


Contact your states Public Utilities Commission or Public Service Commission via google search. Tell them what is happening. You can also contact your states attorney generals office for the issue as well. Contact the www.bbb.org and www.fcc.gov to put additional pressure on verizon.

Moderator Moderator
Moderator
Posts: 8,625
Registered: ‎03-18-2013
Message 3 of 3
(115 Views)

Hi bj65,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios