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I was lucky enough to recv a collection notice from EOS CCA for $135.17. i called the company and asked what this was for ,there reply was the Original creditor was "Verizon " and said i would need to call them for the details .SO, i called Verizon and they said all my acounts were paid up and they saw no reason for it . so i continued digging and was told it was a charge from 3-4 yrs ago and they couldn't see anything in there system as to why. I explained that i am a life long verizon wireless and fios cutomer and all my accts were paid up . i never recvd any correspondence ( email ,text or ph call ) EVER! regarding this and all of a sudden i am in collections....really!!! this is the way you treat a valued customer . i spoke to a manager in central florida location and her was response was " tell the collection company to send the file back " Really ?? you really think a collection company is going to do what ever i ask them to do??? come on now , is this the way you want to treat a long time Verizon customer.. to stick them in collection on a charge from 3- 4 years ago after having made zero attempts to discuss or try and collect it your self? SHE said i am sure your recvd something from us ..come on Verizon , you have my email ,you have my text# and you have my cell # and you have people pounding on my door once a week to sign up for a service i already have .. i'd think i'd remember some sort of notifaction on this matter !
to say the least i am going to be a bad penny verizon as any mgr , executive or person i can get a phone # or a email address on WILL BE HEARING from me !!! THIS IS NO WAY TO TREAT A GOOD CUSTOMER >>>I AM **bleep**!!!!!( i have been a verizon customer since my first cell phone and fios internet service and i'm 58 years old .) if i don't get to somebody myself the next step is Channel 5 in Boston they will be so far up your butt on this you'll be spending way more than $135.17 to make this go away !! OH YEAH Merry CHRISTMAS !!
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Hi camposd1,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.