I've been trying to change my service for the past three hours, and have finally gotten to the endpoint only to find a shady Terms of Service that I must agree to. I have gone back multiple times to make sure that I am selecting the No Contract option, and yet when I get to Step 4 (Install), I am required to agree to the following "FIOS BUNDLE TERM ACCEPTANCE" which reads as follows:
"I understand that by placing my order today, I am agreeing to maintain my bundled services for a minimum of 24 months and that an Early Termination Fee of up to $360 will apply if I cancel my services early. I further understand that the prorated early termination fee of $360 will be reduced by $15 for each full month toward my minimum term that I complete.
You must read and agree to the following bundle acceptance statement to continue with your order.
Frankly, I don't feel comfortable just clicking this agreement for obvious reasons. Out of all the searching I've done for similar situations, all I could find were instances in which people could swear they selected no contract options, yet ended up having to pay ETFs (bait-and-switching). Has anyone come across this before?
04-07-2015 07:09 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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