×

Switch Account

Fios Promotion for $200 Credit on Google and Nest devices

Fios Promotion for $200 Credit on Google and Nest devices

Reply
Highlighted
Contributor CustomerFromDC
Contributor
Posts: 1
Registered: ‎11-19-2018
Message 1 of 2
(806 Views)

I signed up for a 2-year service and was to be provided with a $200 credit towards Google and Nest products. I recieved several emails but when I followed the links the credit would not show up. Alternatively when I would add eligible items to my cart when signed into my Fios account I would never see the $200 credit when I get to the payment page. No discount code was provided to use at checkout and the Fios emails do not provide any specific instructions for use of the credit. I've called and chatted with over 5 different agents who have all punted by saying call back the next day but since I have tried on weekend and weekday with Fios to resolve this issue and from customer service's 5 agents not being able to resolve it and the initial links not working this would appear to be a scam by Fios as I have wasted over 4 hours with customer support trying to get this resolved. If you do an internet search for '200 Google Nest Credit' you will see this has happened to many other people.

1 REPLY 1
Moderator Moderator
Moderator
Posts: 8,874
Registered: ‎03-18-2013
Message 2 of 2
(750 Views)

Hi CustomerFromDC,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.