Fios bill higher than promised - deceitful and misleading

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-01-2014

Re: Fios bill higher than promised - deceitful and misleading

Message 11 of 16
(1,074 Views)

....and waiting and waiting.   All I see in this thread is MORE lip service.  No one's contacted me by email, phone, snail mail, private message or hologram.  tsk tsk

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Fios bill higher than promised - deceitful and misleading

Message 12 of 16
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Thank you for letting us know. We will send another note.

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Contributor
Contributor
Posts: 2
Registered: ‎05-05-2015

Re: Fios bill higher than promised - deceitful and misleading

Message 13 of 16
(1,014 Views)

I am in the same boat here too.

 

Signed up for 2 years and a few months into the contract, I received a bill with the increase on rental equipment (5 boxes from 38.99 to 43.99) and a router rental (from 5.99 to 6.99). That is 6 per month or $144 for 2 years.

 

Calling customer service is completely pointless… Sometimes they just transfer you into the queue with the new calls and you start all over, or just hang up on you, or just state that no one can help you and this increase is allowed…

When did you hear that a rental increase is legal while being under contract?

 

This is like renting an apartment, renting office equipment, or renting a car and no one is allowed to increase rental rate while under contract.

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Contributor
Contributor
Posts: 4
Registered: ‎04-19-2015

Re: Fios bill higher than promised - deceitful and misleading

Message 14 of 16
(1,001 Views)

Still waiting for someone to contact me.  I have not heard anything yet and my bill is now overdue because nobody has reached out to help me resolve this issue so I can pay the correct amount.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Fios bill higher than promised - deceitful and misleading

Message 15 of 16
(988 Views)

Thanks for letting us know. We will send another note. Have you checked your spam/junk folder?

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Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014

Re: Fios bill higher than promised - deceitful and misleading

Message 16 of 16
(970 Views)

you can try their verizonfios page on facebook..... dont follow the links there for service or support cuz that sends u to the "contact us" page here, just post your problem on the main page ...response is fast, but often ends with a "this problem is more complicated and a verizon rep will need to speak with you directly. Please call 1-800-VERIZON..."

 

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