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Fios internet bill, Unfair and Deceptive practices

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Contributor
Contributor
Posts: 4
Registered: ‎04-28-2018

Fios internet bill, Unfair and Deceptive practices

Message 1 of 5
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My Verizon bill was $74 and it was stated it will stay this way until 2021, i just logged into account and see the bill jumped to $110 with no additional services added. All of the discounts were removed. Can someone explain why Verizon follow, unfair and deceptive practices ? 

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Contributor
Contributor
Posts: 4
Registered: ‎04-28-2018

Re: Fios internet bill, Unfair and Deceptive practices

Message 2 of 5
(756 Views)

Promise and resolution came from the following complaint. They assured me it would not happen again. 

 

https://forums.verizon.com/t5/My-Verizon-Account/Horrible-Customer-Service-grain-of-salt-to-consider...

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Contributor
Contributor
Posts: 2
Registered: ‎07-27-2019

Re: Fios internet bill, Unfair and Deceptive practices

Message 3 of 5
(598 Views)

This goes on all the time.  Most people just don't get to forums like this.  Verizon does not record what one agent says, so that one can promise you one thing verbally and another can promise you something else on the next call.  In the end, you'll get screwed.   It's government-sactioned theft.

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Platinum Contributor I
Platinum Contributor I
Posts: 5,162
Registered: ‎10-18-2016

Re: Fios internet bill, Unfair and Deceptive practices

Message 4 of 5
(562 Views)

Its not “government sanctioned” in fact due to the regulatory nature in place consumers can file complaints with the FCC (online complaint submission) with your states Public Utilities Commission or Public Service Commission via online or toll free support number. You can file with the better business bureau for resolution. DO NOT ARBITRATE. And you also have private right of action. 

 

 

Its a shame that there is not one standard on these calls. That your call is being recorded for training and better service is a standard lie. Would any company have the means of saving millions of customer service calls? Never

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Contributor
Contributor
Posts: 7
Registered: ‎07-19-2018

Re: Fios internet bill, Unfair and Deceptive practices

Message 5 of 5
(523 Views)

The call recordings magically "don't exist" when it's in the cutomers' favor. If the customer is wrong, I wouldn't be surprised that a recording of the call surfaces.

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