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Fios not honoring discount that I was told I would be receiving

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Tlsj44
Contributor
Contributor
Posts: 2
Registered: ‎12-14-2019

Fios not honoring discount that I was told I would be receiving

Message 1 of 4
(505 Views)

I am a new customer and have had nothing but headaches and lies so far.  After screwing up my phone number I was supposed to keep 4 different times I was told I would be receiving a 15$ discount a month for a year.  It was not on my first bill and I was informed it will be on future bills.

 

Now my next bill is coming due and instead of the discount being applied my bill went up 12$ more.  Everytime i try to contact them i get disconnected.  

 

They tell customers what they want to hear with no intention on following through.  I have an email with what the bill should be with the discount 90.99, my bill this month 120 and change.  

 

It's pretty impressive they can turn a new customer into one that will never sign up for any verizon service ever again in less than 2 months.

 

3 REPLIES 3
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,248
Registered: ‎10-18-2016

Re: Fios not honoring discount that I was told I would be receiving

Message 2 of 4
(503 Views)

Are you referring to home phone, digital phone or regular copper phone service?

if you are meaning cell service you would need to go to http://community.verizonwireless.com and post cellular problems there 1-800-922-0204 is for cellular services. Or 1-800-VERIZON for home services.

 

Tlsj44
Contributor
Contributor
Posts: 2
Registered: ‎12-14-2019

Re: Fios not honoring discount that I was told I would be receiving

Message 3 of 4
(497 Views)

No, I'm referring to home phone.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,596
Registered: ‎03-18-2013

Re: Fios not honoring discount that I was told I would be receiving

Message 4 of 4
(491 Views)

Hi Tlsj44,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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