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Forgotten Password

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-28-2011

Forgotten Password

Message 1 of 2
(866 Views)

There should be a way to reset passwords for subaccounts when logged into the main account.  My son forgot his password.  Despite multiple attempts and a very disappointing chat with somone who could not understand the problem, he still has no way to reset the password.  The site claims they will call with a reset code but 24 hours later - still no code.

 

How about a way to reset it while logged in from the master account?

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Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008

Re: Forgotten Password

Message 2 of 2
(857 Views)

Sorry you are having difficulty. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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