05-29-2013 04:19 PM
Last night, my boyfriend called Verizon to change the billing name from mine to his. They said that everything else would remain the same -- they lied.
As of today, we have spent four hours on the phone with seemingly every verizon department. We have drained three phone batteries Every single time we are asked for all of our account details -- nothing is passed on from one tech to another.
And ..... They want to charge us a penalty for canceling the contract. **bleep** Verizon.
Does anyone know how to get an actual COMPETENT person to help with these issues?
05-29-2013 05:53 PM
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
06-06-2013 11:02 AM
We haven't received an update from you on your Private Support case. We hope you were able to find resolution to your issue.
Feel free to make a new post, so we can be sure to look into your issue, if need.
As always, we're available for support around the clock.