Is there any option or secret for escalating my account within the Verizon billing department? After opting for the speed upgrade offer in May, I started to be incorrectly billed for adapters. Each time I call, the customer service agent promises me that -they- have finally fixed the problem for good. But I just got this month’s bill, and sure enough the incorrect charge is back. I’ve been a Verizon customer for 20 years and this is a new low.
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