Four months of billing errors since speed upgrade!

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Contributor
Contributor
Posts: 2
Registered: ‎09-24-2020

Four months of billing errors since speed upgrade!

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Is there any option or secret for escalating my account within the Verizon billing department? After opting for the speed upgrade offer in May, I started to be incorrectly billed for adapters. Each time I call, the customer service agent promises me that -they- have finally fixed the problem for good. But I just got this month’s bill, and sure enough the incorrect charge is back. I’ve been a Verizon customer for 20 years and this is a new low.

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Platinum Contributor I
Platinum Contributor I
Posts: 5,126
Registered: ‎10-18-2016

Re: Four months of billing errors since speed upgrade!

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https://www.verizon.com/about/our-company/executive-bios

 

send an email to one of the executives at the link above which triggers executive escalations which will contact quickly. Pick up the phone hen they call.

 

or contact your states Public Utilities Commission or Public Service Commission or Department of Financial Security whatever it may be called as they can assist since they regulate verizon.

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Moderator Moderator
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Posts: 10,246
Registered: ‎03-18-2013

Re: Four months of billing errors since speed upgrade!

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Hi Avro,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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