Fraudulent charged and threaten for service I already discontinued

[Youming]

I'm being fraudulently charged by you people, my service was cancelled on September 22, and I'm suppose to receive credit of $30.

Around the 1st week of October I received a bill of $117 instead, I called up customer service and ask why, they said to ignore it and wait for final bill.

I waited 2 week and called again, they told me the same thing

Now, it is November and I received a bill for $247.70 for services I already cancel. So I called back November 1st and you guys threaten the collection agency on me but for what? I cancelled my service a long time ago so why you guys still billing me? All the equipment were returned a long time ago.


(1) where is my credit of $30?
(2) why am I being charged for service I already cancelled 2 months ago?
(3) why am I being charged even though all equipment were returned 2 months ago?
(4) why did you threaten the collection agency on me?
(5) I have the confirmation email to the service canceled and another confirmation email of all the equipment return.
(6) why are customer service lying to me?

So are you guys going to say it will be fix but you will never fix it?

[LawrenceC]

Hi Youming,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.