I was promised a free subscription to Amazon Prime and a free echo. Verizon sent me a link in an e-mail twice but when it takes me to my account, the offer is not there. I have called Verizon multiple times to resolve this issue, but I keep getting put on hold and transferred to other departments. Since they are not resolving this for me, should I cancel because I am paying my bills? I deserve to be treated better since I have been a customer for almost 30 years!
Hi pizzachoc,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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