I went to the Verizon store to inquire about Fios service I have had Direct tv since 1996 and thought maybe time to change. I was quoted a good price for comparable service and they added internet and phone service. I currently use vontage and told the service agent that. He said the only thing I would lose is long distance to foreign countries. I was promised free free free installation. The installer arrives and noticed I have no phone landlines in the house I told him I do not need them for I used the internet for phone service. He quickly informed me there will be a charge of at least 90 dollars for the phone lines. I said I was promised free installation. Well He would not budge on that charged so I asked him to leave. I have since look for any fine print on the brochure that I was given and I can not find anywhere it says I have to have existing lines. Thank you Direct tv when they installed they put new lines throughout the house and of course free as promised.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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