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Frustrated with your Temporary PIN Requests!!!

Frustrated with your Temporary PIN Requests!!!

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Contributor u94
Contributor
Posts: 1
Registered: ‎01-06-2016
Message 41 of 45
(1,209 Views)

Can't get my PIN code for full access to edit my account. Keep getting this message after numerous attempts to get one through my phone or email.

 

"Request a Temporary Identification Code

 Unable to process your request.

Please try again later."

 

 

My contract is up in TWO DAYS, so I would like some help over here to get this fixed asap.

 

Thank you.

Moderator Moderator
Moderator
Posts: 9,145
Registered: ‎03-18-2013
Message 42 of 45
(1,198 Views)

Hi u94,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Highlighted
Contributor Face-Plants
Contributor
Posts: 2
Registered: ‎01-23-2016
Message 43 of 45
(1,009 Views)

I know this is meant as a forum for users to help each other but I've had no luck getting in touch with VZ support. Trying to watch any shows online and accessing certain areas of managing my account inevitably lead me to the page requiring that I set up a temporary PIN. My e-mail address and phone # are not choices to send the pin (even though both of those contact methods are verified). My only choice is to receive the pin by mail. I tried choosing to have the PIN sent by mail but I get this error:

Unable to process your request.

Please try again later

 

I've tried to go through the troubleshooting tree, I select I'm having issues signing in. It displays a phone # for half a second then the whole tree starts back over at the beginning. The only phone # clearly visible is for Verizon Wireless, who I absolutely have NO desire to speak with. Last night, I couldn't even register for the forums. When I tried to, it kept taking me to a page saying "unauthorized access." Having just signed a 2-year contract for your 100/100 triple play package, my first impressions of Verizon support are NOT very impressive. Am I unable to watch online content until after my install date (Feb 2nd)? This is contrary to what my salesman told me. Additionally, I don't see how I'm ever supposed to get a temporary PIN if the only option is by postal mail when the PIN  itself expires after 2 hours! I'd sure appreciate an explanation of just what the heck is going on.  

Moderator Moderator
Moderator
Posts: 9,145
Registered: ‎03-18-2013
Message 44 of 45
(1,003 Views)

Hi Face-Plants,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 45 of 45
(970 Views)

it sure would be nice if ANY of the people posting  with this problem that actually got the problem fixed would come back and POST YOUR SOLUTION............ANYONE? <insert crickets.wav here>

 

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