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Full Access

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jmcphaul
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Posts: 2
Registered: ‎02-15-2014

Full Access

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I'm trying to get full access to my account so I can view my bill but every time I click the button to receive a pin, the loading circle just spins forever. I've tried multiple browsers and have the same problem. I tried calling 1 800 Verizon, and I got a message saying there's no answer so the call is being disconnected. I'm really not feeling too great towards Verizon at the moment.

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ElizabethS
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Posts: 6,227
Registered: ‎04-29-2009

Re: Full Access

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Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Full Access

Message 2 of 4
(1,119 Views)

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

View solution in original post

jmcphaul
Contributor
Contributor
Posts: 2
Registered: ‎02-15-2014

Re: Full Access

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I was contacted by a Verizon agent and he gave me full access to my account. Problem solved. Thanks.

plucia
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Contributor
Posts: 2
Registered: ‎03-27-2013

Re: Full Access

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(930 Views)

 

I am in the same situation, having the exact same problem. Is there not some way to fix the website rather than having agents call everyone one by one?

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