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Getting a lot of "not supported method" logging on with Internet Explorer

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tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Getting a lot of "not supported method" logging on with Internet Explorer

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Recently I have been getting a lot of logins fail with "not supported method".  This is with internet explorer 9 and from the main myverizon page.  e.g.. Going initial to http://www.verizon.com/myverizon .  Tried clearing cache but it didn't help.  Usually I have to jump to another page such as the forum pages and do the signon there.

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stepjam97
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Registered: ‎12-17-2011

Re: Getting a lot of "not supported method" logging on with Internet Explorer

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I've been having the same issue......only with Google Chrome. I don't typically have an issue with IE, but it is a bit cumbersome to have to open another browser just to be able to log into my Verizon account........

tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: Getting a lot of "not supported method" logging on with Internet Explorer

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Reports are they put in a fix yesterday.  We'll see if it works.  So far haven't seen the "not supported method" or some of the other fluky things today.

Bearwood
Nickel Contributor
Nickel Contributor
Posts: 39
Registered: ‎10-05-2010

Re: Getting a lot of "not supported method" logging on with Internet Explorer

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tns, is this a "Verizon" fix that you are referring to?  My sign in is  now working, too.

tns
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Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: Getting a lot of "not supported method" logging on with Internet Explorer

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Yes, verizon fix.  Based on comment from Microsoft on their fix, their was a need to respond to a indicator that a response was split across mutliple responses.  Essentially a partial response was being assumed to be a complete response (which before the microsoft fix it was), but a inicator showed additional info was in anther packet.

tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: Getting a lot of "not supported method" logging on with Internet Explorer

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Looks like the problem was introduced with the Microsoft fix KB2585542.   Not sure if Chrome might have done something sooner that causes it to have a problem, or if the Microsoft code is used by Chrome.  It is a fix related to a problem in the underlying SSL/TLS but is causing trouble in lots of places. 

 

Apparently Verizon has now made changes that at least fix IE.  Need to hear from Chrome users.

Bearwood
Nickel Contributor
Nickel Contributor
Posts: 39
Registered: ‎10-05-2010

Re: Getting a lot of "not supported method" logging on with Internet Explorer

Message 7 of 8
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tns, are you aware if Verizon ever acknowledged this patch issue for its customers that use IE?

tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: Getting a lot of "not supported method" logging on with Internet Explorer

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They acknowledged a problem but I didn't see them say details.

 

Several other sites and some VPN acknowledged a problem introduced with the Microsoft fix, and have fixed it or stated they are working on it.

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