I ordered 5 gift cards and they were all invalid. I called customer service and provided them with the card numbers and pin. After the Verizon agent had checked, they said they would give me a refund as they were invalid. Verizon sent me 5 separate texts with ticket # for my refund request, and the customer service agent told me I would receive a status of the order within 24 hours. 6 days later, with no update, I called Verizon and they had let me know that the cards were now active. I told them that it was not what I was told and had a refund request but they said there was nothing they can do. I asked the the Verizon agent how I would have known of the status change if I didn’t call, and he answered: “you wouldn’t have.” I requested the refund again because there was no way I can check the cards as I had to evacuate my home due to COVID-19 and because I was told my refund was being processed, I didn’t pack the cards. The Verizon agent again said there was nothing he can do and that I can check later. That’s terrible customer service and I would like my refund.
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