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Contributor Jennyz
Contributor
Posts: 1
Registered: ‎02-12-2019
Message 1 of 3
(314 Views)

I signed up for fios in July 18 and was to receive a 100.00 Visa gift card in September. However, I have made numerous attempts to find out where the gift card is and I get an excuse every time I call. The 1 time I called, I was on hold for 45min, then the lady refused to hold for me to get information for her from my email. She said they are not allowed to be on hold! I then asked for a manager and she refused to let me speak to a manager. I have since called back multiple times and continue to get excuses. I was told there was a problem with the order, then again...a problem with the order. Then I should have it by December, then January. Now, another "batch" problem and it "should" be here by the end of the month. I asked again to speak to a manager and was told there are no managers of that department!  I know it is only 100.00 but it was advertised and promised. I feel like I am a bother rather than a valued customer! I hold up my end of the bargain and pay my bill on time, every month. I am sure they wouldn't wait 5 months for me to pay my bill regardless of what excuses I might have. I was better off with Comcast!!!!!

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Gold Contributor VII
Gold Contributor VII
Posts: 4,609
Registered: ‎10-18-2016
Message 2 of 3
(294 Views)

It would seem one state did something about it

https://tinyurl.com/y3cqgv54

 

Contact your states attorney general and tell and tell them what Pennsylvania did.

Moderator Moderator
Moderator
Posts: 8,727
Registered: ‎03-18-2013
Message 3 of 3
(272 Views)

Hi Jennyz,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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