So, I renewed on 10-31-18, just like my offer said to in order to qualify for the Google/Nest $200 offer. I made sure of this because you can only get so many offers that you can take advantage of. 2 weeks go by & Customer Service told me to wait a full billing cycle. 4 weeks go by & Customer Service told me to wait until the Auto-Pay kicks in. Its been 64 days and I haven't received an email. Your chat agents can't help. Today I was told the offer I signed up for didn't have the Google/Nest promotion listed on the package. Um, what?? You have to be seriously kidding me. How do I redeem this offer?
Hi 2_under_par,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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