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Great Account Management on Holiday Weekend!

Great Account Management on Holiday Weekend!

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Platinum Contributor I
Platinum Contributor I
Posts: 6,819
Registered: ‎08-23-2008
Message 1 of 2
(1,484 Views)

Great Account Management on Holiday Weekend! Either the automated systems have improved, customer service agent at the Verizon store in Wheaton, Maryland VZ Store ID 2003 did everything right. One thing that was not done was, he did not provide customer rep. information on the receipt so I could comment on the great service and everything done right.

 

Friday 2/18/2011

Added QIP-7232 P2

Called Tech support to have HMDVR moved from the QIP-7216 to the new DVR. Went great.

 

Saturday 2/19/2011

Returned a cable card  that was used in my Tivo.

Returned the QIP-7216

Added a fourth HDSTB QIP-7100 P2

 

Sunday 2/20/2011

Everything in my Account on MyVerizon shows updated 100% correctly!

Hardware added and removed properly.

 

I would just like to end this post in saying job well done.

1 REPLY 1
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 307
Registered: ‎12-15-2010
Message 2 of 2
(1,401 Views)

That's awesome! Glad you had great service and THANK YOU for letting us know.

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