Hi, I just want to hightlight my expericence with Fios rep "Earl Siegfred" I bought my own router when signing on to new Fios 75/75 service last year + autopayment. No knowingly, there was an billing issue & I was charged rental equiptment anyway. 18 months later, I found out this mistake and got on customer support chat. Earl was wonderful & patient. After a good 45 mins, all charges were credited back. You guys rock !