Is there anyone that can help me solve this dilemma I'm in??? I love FIOS, and was unhappy that when I moved it wasn't available just yet in my new location (it's down the block, but slowly making its way towards me). I planned ahead and spoke to a Verizon rep letting know I'm moving and what I had to do to make sure my 1 year service was terminated with no problems. Verizon mailed me a prepaid UPS box to ship back my set top box and other parts, which I promptly did before I left dropping it off at the local UPS store. A month later I received a bill for several hundred dollars saying they never received the box. I was amazed at this and contacted Verizon customer service. I explained my situation to the customer representative and that's when things turned unruly. The woman began blaming me for the box not being received and started questioning whether I had even sent back the devices. Her rudeness went on saying I should have paid for a tracking #. What doesn't make sense is that UPS automatically gives you a tracking # when you go through them so shouldn't Verizon already have that? I unfortunately didn't have it anymore since it was over a month ago so the representative again continued to say it's my fault i didn't purchase a tracking # and began talking over me.
Talk about frustrating!! I just wanted a phone conversation to figure out how to settle/work this out and not be talked down to. Shouldn't Verizon have this tracking # since they were the ones that sent me the prepaid box to begin with? On Verizon's website it says use the UPS method and I won't have to pay for anything. Well I did and now it's costing me over $300!? Is there anyone at Verizon that can help me without being rude and accusational to me?? I love Fios and would love to switch back when it reaches me, but this ordeal is having me question this now and having my condo board switch to them.
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