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Have an existing bill for 3/31/2012 on my old account number and I can't pay it on-line

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Registered: ‎03-23-2012

Have an existing bill for 3/31/2012 on my old account number and I can't pay it on-line

Message 1 of 4
(509 Views)

Am trying to pay my bill on line and it is not letting me get my old bill paid.

 

old account number is{edited for privacy}

 

Can you transfer to my new account number or somehow allow me to pay this.

 

Thanks,

Bonnie {edited for privacy}

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Registered: ‎09-10-2008

Re: Have an existing bill for 3/31/2012 on my old account number and I can't pay it on-line

Message 2 of 4
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Just a friendly reminder, this is a forum where users help other users.


It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via email or live chat at: http://www.verizon.com/contactus  Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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Registered: ‎03-23-2012

Re: Have an existing bill for 3/31/2012 on my old account number and I can't pay it on-line

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Thats so funny you are trying to find an old acct too b/c I was told it was "my fault" that I paid $100 on my internet bill when it was to go on my disconnected phone bill. "I should have paid it on the phone bill if I wanted the credit to go towards the phone bill". HOWEVER, the INTERNET bill is the ONLY bill shown to ME ONLINE! So I now have an outstanding balance on my disconnected phone line & a $70 credit on my internet & they refused to transfer the credit to my phone bill. Oh & even though I had a $70 credit to my internet....THEY SUSPENDED MY INTERNET B/C I SHUT OFF OUR LANDLINE AFTER 3 PEOPLE TOLD ME MY INTERNET WOULD NOT BE AFFECTED!!!! I'm so glad I am now with Magic Jack! And now, I don't even know if I want to send them a check b/c I was also told my phone number don't exist to them anymore, which is also my account number! How am I supposed to trust Verizon now after all the crap they put me thru?! And trust them with MY money?! I think I will let it go to collections...at least I'll know where my money is going! I hope you find your account! 

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Registered: ‎09-10-2008

Re: Have an existing bill for 3/31/2012 on my old account number and I can't pay it on-line

Message 4 of 4
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VerizonHater2,

 

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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