Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Help Please

Posts: 3
Registered: ‎08-10-2017

Help Please

Message 1 of 2

Please someone help me.  I've tried everything and apparently my only remaining option is to post this message on a forum and pray for assistance.  I just need to be able to email a representative about an issue with my account which has incorrectly been reported to the credit agencies as unpaid.  I've been attempting to solve this issue for over a year now.  When I call and get through the hours of phone gauntlet and speak with a representative they tell me they need to look further into the issue and will call me back and have never called back.  But I am not here to speak about the past.  I need assitance moving forward.  I believe if I can talk with someone specific, instead of an unknown unnamed customer service soldier, that together we can get to the bottom of what has happened with my account.  Please if you read this and you are a representative or can help me get in touch with a customer service representative then please reach out to either them or me with contact information so we can get in touch with eachother.  This is a account history/credit report issue.  

Moderator Moderator
Posts: 297
Registered: ‎02-13-2017

Re: Help Please

Message 2 of 2
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title