I just spent 2 hours and 17 minutes on the telephone between billing and online services, and I STILL have no answer to my questions.
Why should I pay MORE to make a payment, if the faulty web site information IS NOT MY FAULT?
Also, during the original call I made to question the charges on my account, I was sold on the Digital Voice service, because I was told it would lower the cost of my service. Yet, during a subsequent call, I was told the change to Digital Voice won't change the costs. HELP, AND HELP AGAIN!
Solved! Go to Solution.
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.