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Horrible Customer Service: Complaint

Horrible Customer Service: Complaint

Contributor Sophia1
Posts: 2
Registered: ‎04-09-2017
Message 1 of 2

I am very dissappointed with Verizon. I have only recently switched over in high hopes that Verizon would be better than my last internet/phone/tv provider, but it apparently not so.

Within these three months that I have switched over, my last name has been repeatedly spelled incorrectly on my bill. I have called multiple times, to change my last name back to "FU", however every bill I get spells it with "FUE" or "SU". I have called Verizon many times to asked this changed, and every time the representative on the phone assures me the next bill will have the correct spelling, but it DOESN'T. I honestly expected better from this company.

Moderator Moderator
Posts: 9,151
Registered: ‎03-18-2013
Message 2 of 2

Hi Sophia1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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