from 6-14-2011 to date numerous phone calls, forum postings, but everyone there does as they please, now your on strike, you don't answer the phones you tell people change your order over the internet, That does not work! You keep changing my plan with out Consent, Concern, Care, or anything else. UNBELIEVABLE PAIN IN THE ARSS !
Your issue appears to need account specific assistance from Verizon.
Your issue from your original post has been copied to an employee monitored board, where a Verizon representative can assist you. Please be advised, due to a work stoppage, customer service agents may not be readily available. We apologize for the inconvenience and appreciate your patience.
In the meantime, you can access the Verizon eSupport site at http://www.verizon.com/residentialhelp where you can find a variety of automated tools and support documents that may assist you.
Here are links with all means to contact Verizon: http://www22.verizon.com/content/ContactUs/. The Chat link will load after the page is fully loaded. If you're not happy with the success you've had via phone, I'd suggest the chat option.
Finally, the Verizon Troubleshooter has a number of resources that allow you to try and fix your issue, if that's the way you'd like to go: verizon.com/repair.
You can also post any questions in the appropriate forums, with details on your issue, and a peer will try to help.