Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

How Verizon increases its cash flow by defrauding customers

Posts: 3
Registered: ‎06-18-2015

How Verizon increases its cash flow by defrauding customers

Message 1 of 2

Just a warning/observation.

I had Verizon fios internet service, and planned to move. I notified Verizon, WELL IN ADVANCE, that I wanted service stopped on June 2.


Some time later I received emails saying I had a Verizon bill due, so a dutifully paid it--because I'm not accustomed to be defrauded by service providers. I submitted a payment that was a typical month's charges.

Then I noticed that the bill was for service May 27 - June 26. Most of a month AFTER the stop-service date I provided a long, long time ago.

Verizon's absolutely useless "customer service" drone tells me that's normal. They bill for a full month, and then some time later, maybe a month or two, they send a refund. Is the math that complicated? No--it's intentional. They get to keep my money and that of thousands of other customers for a few weeks, which probably amounts to a rolling stash of millions of dollars of over-billings, and they take their sweet time returning it by snail mail.

So be forewarned, when it's time to cancel Verizon services--you will probably be sent a bill for far too much.


Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: How Verizon increases its cash flow by defrauding customers

Message 2 of 2

Nothing unusual about this.  Its typical of this and several other industries.  Not saying I wouldn't prefer they didn't do things this way.  Until you actual stop services, the bills keep coming and any amount paid for service after that is suppose to be refunded.


Hopefully you don't have to much trouble getting them to refund it, and yes they take their time in doing the refund.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title