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How do I cancel my service?

Posts: 2
Registered: ‎10-16-2009
Location: Abingdon, Maryland

How do I cancel my service?

Message 1 of 6 (11,834 Views)

How do I cancel my service on 9/15/10

Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: How do I cancel my service?

Message 2 of 6 (11,826 Views)

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative's assistance. Please contact our customer service team via live chat or email at:

Posts: 2
Registered: ‎08-10-2010

Re: How do I cancel my service?

Message 3 of 6 (11,709 Views)

What if you are trying to talk to a rep and you get the run around, I have been on hold for about 15 minutes after telling her i needed to talk to a supervisor. What do people do, or are we just a slave to the phone?

Posts: 3
Registered: ‎06-28-2010
Device: HTC Touch Diamond
Plan: Everything...Unlimit
Location: Tampabay Florida

Re: How do I cancel my service?

Message 4 of 6 (11,667 Views)

I feel your painSmiley Sad

Platinum Contributor I
Posts: 6,813
Registered: ‎08-23-2008

Re: How do I cancel my service?

[ Edited ]
Message 5 of 6 (11,640 Views)

Unfortunatlely you will have to deal with the Billing department that handles your account. Calling support will get you nowhere. The billing department like in most companies is only operational during certain hours, and will probably be very busy. You will just need to be patient and wait on hold for how ever long it takes. It is difficult when you are at work during normal Verizon business hours. 30-45 min is not unheard of. But they may pass you to the retention department to discuss your cancelation. Depending on why you wish to cancel, they may talk you out of it with a good deal. Then again you have your reasons, and yes it should not be that difficult.

Gold Contributor II
Posts: 1,889
Registered: ‎05-27-2010
Device: iMac / iMac / iPhone
Plan: Preferred HD 75/75
Location: South Central, PA

Re: How do I cancel my service?

[ Edited ]
Message 6 of 6 (11,631 Views)

I agree with prisaz ... at the end of the day, you need only repeat the phrase "I wish to cancel my service".   You'll find that they will probably pass you to retention or ask you why and try to convince you otherwise, but a simple polite "Please, I just wish to cancel my service" answer to each question will get the job done.   It's only three or four questions usually before the billing folks reach the end of their required script which says "ok then, go ahead and cancel their service".


While I have not had this experience with Verizon (the one service I did want to cancel, they did after I confirmed that I wished to cancel my service and provided the necessary account verification information), I have had it with out other companies.   The key is to not answer "yes" or "no", but to articulate the phrase "I wish to cancel my service".   That way there is no confusion as to your intent.




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