How do I file a complaint against Verizon?

[baseball011]

This is regarding my High Speed Internet.

Now why do I want to file a formal complaint? Because I am being overcharged. I'll break it down for it to be easier to understand.

1.) My current bill right now is like $232.41 with a past due of $104.16.

2.) Now sometime ago I forgot the $104.16 was being processed to come out from my bank ($104.16 at that time was not even the full amount due and the full amount was $173.20). So, I paid the full $173.20 and that was successful but the $104.16 returned because I did not have enough to cover. So, now remember that current bill back than was $173.20 where was 'x' amount was past due and left the remaining of $104.16.

3.) The $104.16 returned to my account and made my bill higher.

4.) I was charged by Verizon a $30.00 return fee.

5.) I tried explaining over Twitter and they put me on the chat and while they was finding someone from billing to locate and for them not responding to me and the chat timed out and disconnected so I could not get any help.

6.) I recently called into Verizon and they was not helpful.

[LawrenceC]

Hi baseball01,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.