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How do you create a sub account??

How do you create a sub account??

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Contributor SerenaKurtz
Contributor
Posts: 1
Registered: ‎08-08-2011
Message 1 of 6
(6,130 Views)

I have gone through the FAQs on the verizon website and it keeps telling me to use the sub account creation tool which when I click on it takes me back to my account profile and if you click on manage sub accounts on that page it takes me back to the same page.  This is what makes me so angry with Verizon!!  They cannot make anything user friendly!!!

5 REPLIES 5
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010
Message 2 of 6
(6,104 Views)

Try going to account, Acount profile.  Should be an add sub account on that page.

Contributor fyl
Contributor
Posts: 4
Registered: ‎09-21-2011
Message 3 of 6
(5,971 Views)

Did you ever figure his out?  I have the same problem

 

Account-->account profile-->sub accounts-->manage sub accounts takes me back to account profile.

 

I figured it out a year ago since I already have two sub accounts but I can't figure out how to add another.

 

 

Contributor fyl
Contributor
Posts: 4
Registered: ‎09-21-2011
Message 4 of 6
(5,965 Views)

So I tried a 3rd way to create sub accounts using the "email help" link on the my verizon page and got an explaination of why it's not working:

 

Account creation failed for the following reason:

Your primary account is configured to be a YAHOO! portal partner. We currently don't support Sub-Account creation for YAHOO! portal partner.

 

 

Contributor fyl
Contributor
Posts: 4
Registered: ‎09-21-2011
Message 5 of 6
(5,963 Views)

So it gets better...

 

I changed my online experience to myverizon from yahoo and tried again to add a sub-account:

 

Add a Sub-Account
Error Message: Password incorrect - please check the password and re-enter. Make sure you are entering the password for your Primary Verizon Email Account. Account creation failed for the following reason:

Your primary account is configured to be a YAHOO! portal partner. We currently don't support Sub-Account creation for YAHOO! portal partner.







Contributor fyl
Contributor
Posts: 4
Registered: ‎09-21-2011
Message 6 of 6
(5,961 Views)

5th time is the charm!

 

logged out of my account, closed explorer, started chrome, used email help link anv voila! I was able to create a sub account.

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