I have gone through the FAQs on the verizon website and it keeps telling me to use the sub account creation tool which when I click on it takes me back to my account profile and if you click on manage sub accounts on that page it takes me back to the same page. This is what makes me so angry with Verizon!! They cannot make anything user friendly!!!
Did you ever figure his out? I have the same problem
Account-->account profile-->sub accounts-->manage sub accounts takes me back to account profile.
I figured it out a year ago since I already have two sub accounts but I can't figure out how to add another.
So I tried a 3rd way to create sub accounts using the "email help" link on the my verizon page and got an explaination of why it's not working:
Account creation failed for the following reason:
Your primary account is configured to be a YAHOO! portal partner. We currently don't support Sub-Account creation for YAHOO! portal partner.
So it gets better...
I changed my online experience to myverizon from yahoo and tried again to add a sub-account: