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How to enroll in auto pay/how to pay bill online

Posts: 1
Registered: ‎10-24-2017

How to enroll in auto pay/how to pay bill online

Message 1 of 2

So, I've been trying for about a week now to pay my Verizon bill. When trying to set up auto pay, it keeps saying:


"Your Auto Pay enrollment did not go through We are sorry we could not process your request. Please try again later."


Is "later" coming soon? I don't like to procrastinate with paying my bills and the due date is approaching.


I have also tried doing a one time payment online but receive the message:


"Your payment did not go through.

We are sorry, we could not process your request. Please try again later or use an alternative method of payment."


I have tried paying with my credit card, debit card, and my checking account. All three get me the same result and all three work on other sites, so the information is accurate.


All I want to do is pay my bill. I have never had this much trouble getting a company to take my money anywhere else. Is this something that is typically this difficult? I heard you can pay via telephone, but there is a fee to do so, so I'd like that to be a last resort. Is Verizon trying to push us to pay by telephone? If that is the only way, fine, I'd rather avoid late fees and whatever. 


Moderator Moderator
Posts: 2,173
Registered: ‎07-06-2016

Re: How to enroll in auto pay/how to pay bill online

Message 2 of 2

Hi Jaster030,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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