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How to reload Visa prepaid card

How to reload Visa prepaid card

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Copper Contributor dianeb
Copper Contributor
Posts: 8
Registered: ‎11-04-2015
Message 1 of 13
(2,997 Views)

My Visa prepaid card shipped to me a few months ago.  Since then, I've earned more points and want to reload it. It told me when I received it that they would charge me $$ if I requested a new one.  How can I reload it without requesting a new one?  When I add it to my cart and check out, it gives me shipping information.  I don't need a new card. 

12 REPLIES 12
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 2 of 13
(2,939 Views)

Some cards do not have the amount on the card.  Its looked up on the card provider's s;system.   Acting more like a debit card then a Prepad Stored Value card.

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Copper Contributor pmandclc
Copper Contributor
Posts: 5
Registered: ‎06-21-2013
Message 3 of 13
(2,921 Views)

I have the same issue.  I have another $25 in reward points I want to add to my card, but there is no option to do so at checkout.  I definitely don't want to pay a lousy fee to receive a separate card in the mail.   

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Copper Contributor dianeb
Copper Contributor
Posts: 8
Registered: ‎11-04-2015
Message 4 of 13
(2,885 Views)

Um...thank you TNS_2, but this is not our issue.  I know the balance of my card.  I want to redeem $25 more worth of Rewards Points, but the system won't let me.  I don't want to pay a fee to get a new card.  I want the amount redeemed added to my current card.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 5 of 13
(2,853 Views)

Not sure what is wrong for you (or perhaps for everyone now), but I have added additional money in the past.

 

I am not sure if I have enough points at the moment but have run into another reported bug when I tried to test it .  Getting the message "

You do not have sufficient permissions to access this page

"

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 6 of 13
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Copper Contributor pmandclc
Copper Contributor
Posts: 5
Registered: ‎06-21-2013
Message 7 of 13
(2,830 Views)

That is not the problem.  We are not getting error messages or technical difficulties of any kind.  We just want to know how to reload the card.   For me, I'm trying to add 2500 rewards points to my existing card.  The website allows me to "check out" but instead of there being an option to reload the card, the page shows my home address like another card is being mailed.   I don't want another card mailed to me.  I just want to add the money to my existing card.  So how do we go about that?  Thanks.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 8 of 13
(2,814 Views)

That reply was for TNS_2 🙂

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Copper Contributor pmandclc
Copper Contributor
Posts: 5
Registered: ‎06-21-2013
Message 9 of 13
(2,794 Views)

Any idea on how to reload the visa prepaid card, Elizabeth?  

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 10 of 13
(2,742 Views)

Unfortunately, moderators work only with the forum itself and do not have access to that type of information.

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