This is a peer to peer support forum. You would need to contact Verizon directly for that kind of assistance. You might try the My Rewards+ support group at 1-866-948-2725 though, and see if they can assist you.
Also, FYI, I tried to give you kudos, but either i got a message saying Authentication failed for the action you are trying to do, or it justt redirected me to the forum home page. So I'm sorry, but I tried!