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How to submit backup for a dispute for an amt already sent to collections

How to submit backup for a dispute for an amt already sent to collections

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Contributor Unlvbl
Contributor
Posts: 4
Registered: ‎11-02-2013

After investing too much time in speaking with CS Reps that seem unwilling or unable to resolve this issue I want to provide some information that I hope will clear this up.

 

Where can I send proofs of payment to resolve a dispute that has already been sent to collections and reported to the credit agencies?

 

Barring positive action here, an address for legal service would also be appreciated.

8 REPLIES 8
Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

 

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

 

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Employee Employee
Employee
Posts: 3,184
Registered: ‎04-10-2013

We have closed your case, due to you no longer responding. It seems like our assistance is no longer required. Please feel free to make a new case anytime you need our help.

 

- Jose_VZ

Contributor Unlvbl
Contributor
Posts: 4
Registered: ‎11-02-2013
Message 4 of 9
(716 Views)

Funny this thread is closed, the issue is most definately not.

 

At present proofs of payment have been sent to the collection agency. The Collection agency has returned the issue verizon. No communciation has been seen from either organization in several weeks.

 

Moderator Moderator
Moderator
Posts: 9,056
Registered: ‎03-18-2013

Hi Unlvbl,

 

Your private support case was closed after there was no response from you for an extended time.  We are going to reopen the case so that you and the support agent can discuss the status of the collection agency's actions in response to your requests.  Please access your case by following the instructions posted above by KaLin.  Please keep your correspondence about the issue in the private support thread - support agents do not monitor the public forum for your replies.

Employee Employee
Employee
Posts: 3,184
Registered: ‎04-10-2013

Unlvbl, we closed your case again. We were trying to get some details in your private support case. Based on no response, it seems like our assistance is not needed.

 

- Jose_VZ

Moderator Moderator
Moderator
Posts: 9,056
Registered: ‎03-18-2013
Contributor Unlvbl
Contributor
Posts: 4
Registered: ‎11-02-2013

Exactly one month ago CBE, the collection agency forwarded a dispute I submitted and proof of payment to Verizon for dispositon. What is the status?

 

Secondly, what is a fair amount of time for Verizon to repsond?

Moderator Moderator
Moderator
Posts: 9,056
Registered: ‎03-18-2013

Hi Unlvbl,

 

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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