I AM NEVER RETURNING TO FIOS AND TELLING OTHERS TO STAY AWAY!!!

Reply
Highlighted
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-06-2011

I AM NEVER RETURNING TO FIOS AND TELLING OTHERS TO STAY AWAY!!!

Message 1 of 20
(1,753 Views)

I am posting this experience  because I know that even though Verizon support will probably not respond, I want to show the world that this is a company that does not see customers as actual people but numbers with dollar signs. I respect the fact that I agreed to a contract that includes an early termination fee, but in this particular case I ended my contract because I went to work for a different service provider and I am currently using their service.

Note that in the following chat I informed them that I was pleased with their service and wanted to leave the door open should I decide to return in the future, and that request was dismissed by first level sales people despite DIRECT threats on my part to never sign up again. In that case should they have escalated to a manager? Also notice that in this log, they told me that they couldn't stay on the line. They are probably instructed to dismiss the chat as quickly as possible and move on to the next customer. I left the chat session number available should the pertinent staff read this and contact me regarding this issue, which I also doubt will happen. I know for A FACT that this will NEVER reach the executive level.

Dispite the good channel content and decent Internet connection, THIS IS A HORRIBLE COMPANY!!! ! In fact I have Verizon Phone service as well for over 10 years!  After this contract is up, I think I will go to Sprint!

Isn't it also amazing that the only way you can email support is to make a forum post?  Here it goes!

 

{edited for privacy}


I was a customer for 4 years! You want a measly $120.00 in exchange for a long term relationship? THERE YOU GOT IT!!!! This is to keep you from sending a bill collector after me to damage my credit.

 

 

19 REPLIES 19
Highlighted
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-06-2011

Re: I AM NEVER RETURNING TO FIOS AND TELLING OTHERS TO STAY AWAY!!!

Message 2 of 20
(1,741 Views)

If any Verizon Sales people come to my door, I will tell them where to stick their service!

I'll make sure that all of my neighbors know about my experience as well!

Highlighted
Silver Contributor II
Silver Contributor II
Posts: 325
Registered: ‎06-13-2010

Re: I AM NEVER RETURNING TO FIOS AND TELLING OTHERS TO STAY AWAY!!!

Message 3 of 20
(1,723 Views)

And I'm sure cable company has just as many or complaints.  Enjoy your cable experence.

Highlighted
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-06-2011

Re: I AM NEVER RETURNING TO FIOS AND TELLING OTHERS TO STAY AWAY!!!

Message 4 of 20
(1,718 Views)

The cable I work for actually deals with customers on an individual basis and you can ACTUAL EMAIL THEM DIRECTLY.

If they are not resolved, they will escalate up the chain until it becomes a coporate complaint. They aren't dismissed by 1st level billing support. AND NO TERMINATION FEES EITHER. And also, if you have an outstand bill, they won't send collections after you, but will settle with you should you decide to come back.

Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,719
Registered: ‎12-02-2012

Re: I AM NEVER RETURNING TO FIOS AND TELLING OTHERS TO STAY AWAY!!!

Message 5 of 20
(1,708 Views)

@daveshouse wrote:

The cable I work for actually deals with customers on an individual basis and you can ACTUAL EMAIL THEM DIRECTLY.

If they are not resolved, they will escalate up the chain until it becomes a coporate complaint. They aren't dismissed by 1st level billing support. AND NO TERMINATION FEES EITHER. And also, if you have an outstand bill, they won't send collections after you, but will settle with you should you decide to come back.


Let me get this straight.  You signed up for a FiOS contract with full knowledge of the early termination fee.  You didn't select a month-to-month deal with no termination fee, even though Verizon offers them.  Then, you got a job with a competitor to Verizon and as a result get a very good deal on service.  So, you canceled FiOS.  Why on Earth should Verizon not charge you EFT?

 

Good Luck and enjoy your new job.  Hopefully your company won't go out of business due to all the uncollected delinquencies.

 

 

Highlighted
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-06-2011

Re: I AM NEVER RETURNING TO FIOS AND TELLING OTHERS TO STAY AWAY!!!

Message 6 of 20
(1,691 Views)

Well, I stand corrected about the billing agency. Collections looks like a common practice.

 


But as far as the other issues, I will wait for an actual support to contact me or reply to the thread . If they think they will wait for one of their shills to talk me down, they'll be waiting for a long time. 

 

 

Highlighted
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: I AM NEVER RETURNING TO FIOS AND TELLING OTHERS TO STAY AWAY!!!

Message 7 of 20
(1,685 Views)

@daveshouse wrote:

Well, I stand corrected about the billing agency. Collections looks like a common practice.

 


But as far as the other issues, I will wait for an actual support to contact me or reply to the thread . If they think they will wait for one of their shills to talk me down, they'll be waiting for a long time. 

 

 


This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Highlighted
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-06-2011

Re: I AM NEVER RETURNING TO FIOS AND TELLING OTHERS TO STAY AWAY!!!

Message 8 of 20
(1,683 Views)

Contact them directly? Sure where is the link to email them? Do you see it? I dont

Highlighted
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: I AM NEVER RETURNING TO FIOS AND TELLING OTHERS TO STAY AWAY!!!

Message 9 of 20
(1,675 Views)

@daveshouse wrote:

Contact them directly? Sure where is the link to email them? Do you see it? I dont


Verizon only offers email support for a handful of issues. It seems billing issues are not among them.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Highlighted
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-06-2011

Re: I AM NEVER RETURNING TO FIOS AND TELLING OTHERS TO STAY AWAY!!!

Message 10 of 20
(1,672 Views)

EXACTLY my point! 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.