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I am being charged a woefully incorrect amount on my bill, how do I address this?

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mtsully17
Contributor
Contributor
Posts: 1
Registered: ‎03-05-2017

I am being charged a woefully incorrect amount on my bill, how do I address this?

Message 1 of 2
(568 Views)

I have been paying, on time, a bill of $70 every month for some months now.  This month, I am being charged $140 on account of an overdue charge of $70; a charge which cannot exist given that I have made all of my payments and on time.

I have checked my payment histor and my bank statements, both of these agree with what I am saying.

I need to address this because I cannot afford to simply pay a double bill that came from nowhere.

1 REPLY 1
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,290
Registered: ‎10-18-2016

Re: I am being charged a woefully incorrect amount on my bill, how do I address this?

Message 2 of 2
(560 Views)

1-800-VERIZON

select billing customer service.

this should take care of the issue.

or use Verizon Direct from DSL Reports and speak/write to them here:

 

https://www.dslreports.com/forum//vzdirect

 

 

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