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I am still being charged for an HD DVR that has been returned.

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JHelven
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎03-29-2009

I am still being charged for an HD DVR that has been returned.

Message 1 of 4
(794 Views)

Hello,

 

I have been trying to get credit and stop the billing of the HD DVR that I returned in August. I entered a chat with a representative who said that he was  opening a ticket for me and I would be contacted. I have not been contacted, no emails. and I am still being charged for this non-existant DVR. Please, someone, help me with this issue. And no, I don't want to waste my Sunday afternoon on the phone. Just please.

Thank you,

 

Jessica

3 REPLIES 3
LawrenceC
Moderator Moderator
Moderator
Posts: 10,910
Registered: ‎03-18-2013

Re: I am still being charged for an HD DVR that has been returned.

Message 2 of 4
(781 Views)

Hi JHelven,

 

A private support case that was opened for you in your earlier thread was closed because you never responded to the agents' questions about your issue.  Would you like us to reopen the support case so that you may correspond with an agent?

 

http://forums.verizon.com/t5/My-Verizon-Account-Residential/I-am-still-being-charged-for-an-HD-DVR-t...

JHelven
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎03-29-2009

Re: I am still being charged for an HD DVR that has been returned.

Message 3 of 4
(775 Views)

Yes, I would like that. I didn't know I had to keep checking here, I thought it would show up in my email.

 

Thank you,

{edited for privacy}

LawrenceC
Moderator Moderator
Moderator
Posts: 10,910
Registered: ‎03-18-2013

Re: I am still being charged for an HD DVR that has been returned.

Message 4 of 4
(753 Views)

Hi JHelven,

 

Your private support case has been reopened.  Please access it by following the instructions posted HERE, in your original thread.

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