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I cancelled ticket - but it still shows as open?

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ocean25
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

I cancelled ticket - but it still shows as open?

Message 1 of 2
(1,420 Views)

Two days ago, I called tech support and was given the info I needed.

 

Received an email saying I had opened ticket ({edited for privacy}) but I did not. It said to call

and cancel if service is not needed. I DID call and cancel, but ticket still shows as open.

 

I hope this is just the way the system works as I don't need assistance and refuse to pay

if a tech shows up!

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ocean25
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Re: I cancelled ticket - but it still shows as open?

Message 2 of 2
(1,393 Views)

@ocean25 wrote:

Two days ago, I called tech support and was given the info I needed.

 

Received an email saying I had opened ticket ({edited for privacy}) but I did not. It said to call

and cancel if service is not needed. I DID call and cancel, but ticket still shows as open.

 

I hope this is just the way the system works as I don't need assistance and refuse to pay

if a tech shows up!


  

   The tech did call me about a half hour ago and was ready to come, but I told

   him that I was up and running. He said "Great, now I can have a good lunch."

 

   Not sure why the ticket wasn't closed out. Oh well, all is good.

View solution in original post

1 REPLY 1
ocean25
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Re: I cancelled ticket - but it still shows as open?

Message 2 of 2
(1,394 Views)

@ocean25 wrote:

Two days ago, I called tech support and was given the info I needed.

 

Received an email saying I had opened ticket ({edited for privacy}) but I did not. It said to call

and cancel if service is not needed. I DID call and cancel, but ticket still shows as open.

 

I hope this is just the way the system works as I don't need assistance and refuse to pay

if a tech shows up!


  

   The tech did call me about a half hour ago and was ready to come, but I told

   him that I was up and running. He said "Great, now I can have a good lunch."

 

   Not sure why the ticket wasn't closed out. Oh well, all is good.

View solution in original post

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