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I cannot view or pay my bill online

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Contributor
Contributor
Posts: 1
Registered: ‎11-11-2017

I cannot view or pay my bill online

Message 1 of 2
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The options under "My Verizon" are all greyed out. And I see "There was an error in retrieving your billing information. Please try again later." in my verizon homepage. This has been the case for a month. I have tried chat customer service, which directed me to call billing department. After waiting on the phone for half an hour, the agent on the phone told me I shall be able to do it online next day. It has been a week since the call, and I still cannot pay/view my bill. I have wasted enough time clearing cache, changing browser, downloading the MyFios app which also did not work. If this does not get resolved, I will file a FCC complaint to raise attention as other posts in this forum has suggested. Thanks. 

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Posts: 10,002
Registered: ‎03-18-2013

Re: I cannot view or pay my bill online

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(446 Views)

Hi cannotpaymybill,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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